Quality Assurance

Posted in SERVICES

Based on your scripting, your policies and your procedures; allow us to review your calls for compliance with your standards. Normally, we review calls during night shift. Early each morning, you will be notified of significant call handle events that deviate from your standards. Summary data and detailed reporting will also be forwarded to you each day. We will monitor, review and document our findings of a few hundred of your calls. If you like our work, we will send you an invoice for around $1.40 per recording. If you decide that our QA work is not up to your expectations, you pay nothing and we stay friends.