Our Services

Our Expertise

Strategically situated at the heart of Cebu City’s Business Park, CBS Offshore is an American owned and operated offshoring firm.

Financial Statement Preparation

Let us handle your retention calls. After a month or so, if you are completely satisfied…

  • Compare ledger activity and balances to banking activity and balances for the period and recommend adjusting entries, as needed.
  • Classify expense amounts for the period in accordance with client specific chart of accounts.
  • Maintain amortization schedules, account for inventory activity and balances, maintain fixed assets ledger and accrue revenue as appropriate.
  • Perform interest accruals, account for inter company activities and investment income.
  • Review book close process, review balances and activity for reasonableness. Prepare explanation of variances, as compared to prior period and against budget.

Invoicing

Based on your scripting, your policies and your procedures; allow us to review your calls for compliance with your standards.

  • Based on contractually agreed upon timing and amounts, prepare and send invoices.
  • Maintain detailed records of amounts, dates, and remaining A/R balance, by customer.
  • Follow client escalation process and proactively follow up on unpaid, delinquent receivables.
  • Review individual amounts received during the period and post to appropriate invoice.
  • Maintain aged receivables. Perform ratio analysis of delinquency by business unit, by geography, by individual customer, and by product offering.
  • Account for changes in allowances for doubtful accounts.

Accounts Payable

Navigating the rough terrain of lead files, affiliates and sub-affiliates is a critical success factor, for any modern day marketer.
  • Design and maintain orderly A/P process. For example, match warehouse receiving reports, purchase orders, original invoice and specific payment authorization. Research discrepancies and provide solutions.
  • Provide client with an organized table of data representing payables that have passed all screening and are now eligible for inclusion in current weekly payables disbursement.
  • Ensure proper procedures are in place prior to recording of each payable. For example, for clients that are general contractors with multiple ongoing construction projects, coding the transaction to the correct project, at inception of the payable, will eliminate multiple subsequent reclassification entries.
  • Screen to detect duplicate billings, ensure payments are applied to correct invoice and reconcile balances with vendors, as needed.

Accounts Receivable/Cash Application

Sales are what we do best. We attract, train, motivate, inspire and retain top sellers.

  • Based on contractually agreed upon timing and amounts, prepare and send invoices.
  • Maintain detailed records of amounts, dates, and remaining A/R balance, by customer.
  • Follow client escalation process and proactively follow up on unpaid, delinquent receivables.
  • Review individual amounts received during the period and post to appropriate invoice.
  • Maintain aged receivables. Perform ratio analysis of delinquency by business unit, by geography, by individual customer, and by product offering.
  • Account for changes in allowances for doubtful accounts.

Bank Reconciliation

Navigating the rough terrain of lead files, affiliates and sub-affiliates is a critical success factor, for any modern day marketer.
  • Reconciling payments to ensure the accounting system reflects the correct transactions.
  • General ledger reconciliations.

Customer Service

  • Handling Inquiries: Addressing customer inquiries, concerns, and questions through various communication channels such as phone, email, live chat, or social media.
  • Providing Information: Offering accurate and relevant information about products, services, policies, and procedures to assist customers in making informed decisions.
  • Resolving Issues: Identifying and solving customer problems, complaints, or issues in a timely and satisfactory manner. This involves troubleshooting, investigating, and finding appropriate solutions.
  • Processing Orders: Assisting customers with placing orders, confirming order details, and tracking shipments. Ensuring that orders are processed accurately and efficiently.
  • Managing Returns and Exchanges: Guiding customers through the process of returning or exchanging products, following established return policies.
  • Billing and Payments: Addressing billing inquiries, clarifying charges, and assisting with payment-related issues.
  • Providing Technical Support: Offering technical assistance to customers who are experiencing difficulties with products or services. Troubleshooting and providing step-by-step guidance.
  • Offering Product Support: Educating customers about product features, usage, and benefits. Helping them maximize the value of their purchases.
  • Maintaining Records: Documenting customer interactions, inquiries, complaints, and solutions in customer relationship management (CRM) systems.
  • Adhering to Policies: Following company policies and guidelines while interacting with customers, ensuring a consistent and professional approach.